Last updated / 最后更新：September 8, 2026 / 2026 年 9 月 8 日
When reporting a problem, please include your Shiny Tracker app version, iPhone model, iOS version, steps to reproduce the issue, what you expected, and what actually happened. A screenshot is helpful when it does not contain private information. Never send passwords, payment-card details, Apple Account credentials, or other unnecessary sensitive information.
My count or record is missing.
Shiny Tracker stores core tracking records locally. Check that you are using the same device and have not deleted the record or removed the App and its local data. If iCloud synchronization is offered in your version, confirm that iCloud is available and that synchronization has finished before deleting or reinstalling anything.
I cannot select a photo.
Use Apple’s system photo picker and select one image. Shiny Tracker receives only the image you choose. Target and custom-background images remain on the device and are not intentionally uploaded by Shiny Tracker.
A purchase is not recognized.
Open the membership area and choose Restore Purchases. Make sure the device is signed in to the Apple Account used for the original purchase. Product availability depends on the App Store version and region.
Does the App connect to a game?
No. Shiny Tracker is a manual counter and record-keeping utility. It does not read, control, access, or modify a third-party game, and it cannot change encounter rates or shiny odds.
Shiny Tracker first deletes all of its records from your private CloudKit database. After that succeeds, it deletes all local targets, counts, completion records, selected target images, custom backgrounds, personalization data, and locally stored account identifiers, then signs you out. If the cloud request fails, local data and sign-in state are retained so you can retry.
Deleting the Shiny Tracker account does not delete your Apple Account and does not refund or erase a Solo Lifetime purchase managed by Apple. To revoke Sign in with Apple access after deletion, go to Settings > Apple Account > Sign in with Apple > Shiny Tracker > Stop Using Apple ID. A valid Solo Lifetime purchase remains restorable through StoreKit.
Read the Shiny Tracker Privacy Policy.
反馈问题时，请提供 Shiny Tracker 版本、iPhone 型号、iOS 版本、复现步骤、预期结果和实际结果。不包含隐私信息的截图会有帮助。请勿发送密码、银行卡资料、Apple 账户凭据或与支持无关的敏感信息。
计数或记录不见了。
Shiny Tracker 的核心追踪记录保存在本机。请确认仍在使用同一台设备，且没有删除记录或移除 App 及其本地数据。如果当前版本提供 iCloud 同步，请在删除数据或重新安装前确认 iCloud 可用且同步已经完成。
无法选择照片。
请通过 Apple 系统照片选择器选择一张图片。Shiny Tracker 只会收到你主动选择的图片。目标图片和自定义背景保存在设备本地，Shiny Tracker 不会主动上传这些图片。
购买权益没有显示。
请进入会员区域并选择“恢复购买”，同时确认设备登录的是原购买所用的 Apple 账户。商品是否可用取决于 App Store 版本和地区。
App 会连接游戏吗？
不会。Shiny Tracker 是手动计数与记录工具，不读取、控制、访问或修改任何第三方游戏，也不会改变遭遇率或闪光概率。
Shiny Tracker 会先删除私人 CloudKit 数据库中的全部 Shiny Tracker 记录。云端删除成功后，App 才会删除本机的全部目标、计数、完成记录、目标图片、自定义背景、个性化数据和本机账号标识，然后退出登录。如果云端请求失败，本机数据和登录状态会保留，以便稍后重试。
删除 Shiny Tracker 账号不会删除你的 Apple 账户，也不会退款或清除由 Apple 管理的 Solo Lifetime 购买记录。删除后如需撤销 Apple 登录授权，请进入 系统设置 > Apple 账户 > Sign in with Apple > Shiny Tracker > Stop Using Apple ID。有效的 Solo Lifetime 权益仍可通过 StoreKit 恢复。
请阅读 Shiny Tracker 隐私政策。